"Account suspended: Your ad account has been suspended."

Why it happens

• The ad account is suspended. TikTok’s help center lists “Account suspended” among the reasons a campaign, ad group or ad shows “Not Delivering”: the ad account was suspended, so all its ads stop.
• The status is only the symptom. The reason (a policy violation in ads or on the landing page, for example) is given in the account’s suspension notification, not in the status.

How to fix it

1. In TikTok Ads Manager, read the reason for the suspension in the notification and in the Account Health tab.
2. Fix what TikTok points to (the ads or the landing page in question), then appeal from the notification.
3. Do it within 30 days: TikTok’s help center says a suspension that is neither fixed nor successfully appealed by then becomes permanent.

What worked for other advertisers

In the most-confirmed r/TikTokAds thread on suspensions, media buyers describe the same appeal routine:

1. Open a short, polite support ticket asking for a review and offering to verify your identity, without over-explaining. 3 replies confirm it, one adding “it worked without me even sending the documents!”.
2. If the answer is a permanent suspension, reply in the same ticket with an ID and a bank statement in the account holder’s name, and ask for a new review.
3. If the ticket stalls, close it and open a new one, and close every ticket of an old account before creating another one in Business Center.

Source: r/TikTokAds thread “Ad account suspension fix”

How to avoid it next time

• Check the Account Health tab regularly: the reason and the appeal live there, not in the campaign list.
• Don’t open a new ad account while one is suspended: advertisers report quick new bans, and TikTok treats it as circumventing its rules.

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